Shipping
Currently we can only ship our products to Italy. The shipping costs are 7€ and the delivery times vary between 2 and 5 working days.
Shipments are free above € 35.00 spent.
You can consult the status of the order at any time by entering the personal dashboard and clicking on the section my orders.
If you have not registered on romeismore.com, you can directly access the Orders section by entering your e-mail address and order code, which can be found in the confirmation of purchase.
In addition to shipping times, please allow 1-2 business days to process your order. Any order placed after 3pm will be processed the following day.
During the sales or promotion period, these times may vary.
When your order leaves ours warehouses, you will receive an email from our shipping partner containing the tracking number.
Returns
To make a return, you have up to 14 calendar days from the day of receipt of your order.
You can return the goods by sending the articles to the following address:
Rome is More
Via Alessandro Volta 39
00153 Rome (RM)
Italy
Return shipping costs are charged to the customer. Until the package reaches our premises, the customer is responsible for the goods contained therein, so we recommend the use of a traceable and insured shipping system.
Change
At the moment we do not have the possibility to manage changes automatically. Therefore, to change an item, you will have to carry out the return procedure and place a new order with the garment of the desired size or color.
Alternatively, you can come to our store in Via Mastro Giorgio 31 in Rome (Testaccio area) bringing with you the items you want to change and a copy of the order received by mail within 14 calendar days from receipt of the goods.
Right of Withdrawal
The goods must be returned intact, complete with all its parts and in the original packaging (envelopes and packaging)in compliance with the following conditions:
- for the withdrawal to be possible, the product must be intact and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: labels, seals, etc.);
- for returns, the shipping costs (and any customs fees, if any) for the return of the goods will be the sole responsibility of the Customer;
- the shipment, until the certificate of receipt in the warehouse indicated, is under the complete responsibility of the customer;
- in case of damage to the goods during transport, Rome is More will notify the Customer to allow him to promptly file a complaint against the courier he has chosen and obtain the relative reimbursement; the product will then be made available to the Customer, simultaneously canceling the request for withdrawal;
- Rome is More will not be liable in any way for damage, theft or loss occurring during or in any case depending on the return shipment.
In any case, the Customer will lose the right of withdrawal in cases where Rome is More ascertains that:
- the returned product and / or its accessories, and / or its packaging are not intact;
- the product is missing its external packaging and / or its original internal packaging;
- the product is missing its integral elements and / or accessories.
In case of forfeiture of the right of withdrawal, Rome is More will return the purchased product to the sender, charging the shipping costs to the sender and, if already refunded, the price of the product.
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Refunds
Refund times can range from 3 to 12 working days from the moment we receive the goods you have returned to us in stock. As soon as we have checked the status of the returned items, we will send you an e-mail. The refund will be made with the same payment method used during the purchase.
If the purchase was made using a discount code, the amount of the discount will not be refunded. The refund will only relate to the amount actually spent.
